Google My Business ColorYelpFacebook

Call us for all your car needs! 619-280-2354

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

ASSOCIATIONS

  • ASE Master Technician
  • AutoWares - Auto Value - CSC
  • BBB (Better Business Bureau)
  • ASE (Automotive Service Excellence)
  • BG Products

Testimonials

  • Testing the form
    -Andrea - Raleigh

  • If you are looking for a great mechanic in San Diego this is where you should go. Very honest and gets the work done quickly.
    -Steven G.

  • Great service and reasonable prices. Very helpful and friendly. This will be my go to automotive repair home base.
    -Georgina T.

  • A friend recommended MVA and I couldn't be happier. Eric and Marv are awesome guys who run a great business. They are honest and reliable and charge reasonable prices for dependable work. They are cheaper than the dealership and do a great job servicing my E350. I highly recommend Mission Valley Auto and give them a 5 star rating.
    -Sean R.

  • Been going to Eric and Marv for years. They are great mechanics, very reasonably priced, fast, and friendly. I trust them with all my car care needs. I'd never go anywhere else!
    -Roberta N.

  • I brought my wife's Toyota Corolla in after it wouldn't start. They were able to identify the problem and quickly take care of it. The car was also about 10,000 miles past due for service so they took care of the recommended maintenance at the same time. We got the car back quickly and the prices were much better than what I paid at the dealership for my car. Overall highly satisfied with their service, definitely taking both of our cars there from now on.
    -Kevin R.

  • Fast, professional service. Good price. Owner is very nice and friendly.
    -Rommel V.

  • Took my E350 cargo van in for some maintenance work to the motor. 1st time with these guys. I'm taking all my cars there from now on. Boom!
    -Bernal J.